Executive Resume
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MARK NOLL
Resume
Leadership Profile
Sales Leadership, Business Development, Revenue Growth, Strategic Planning, Turnaround
Performance, Sales Force Development,Team Leadership/Motivation, Strategic Customer Satisfaction
Results-proven senior level executive with an exceptional track record for turnaround performance, driving revenue,
and generating new key accounts in the technology sector. Relentless in pursuit of sales excellence and committed to
providing the best service possible. Excellent ability to drive revenue through account development, long-term client
relationships, and powerful closing skills. Experienced in achieving turnaround and growth with a passion for
excellence. Exceptional leadership, team building, and communication skills coupled with insights into emerging
opportunities, trends, issues, and challenges. Expertise in formulating creative strategic plans and implementing
operational, marketing and vital business culture changes. Adaptable to small, independent companies as well as
operating units within a large corporate organization. A problem solver with the grass roots experience and essential
business savvy needed for any company to succeed in a dynamic, technology-driven environment.
Professional Experience
AT&T (formerly BellSouth Business Systems)
Sunrise, Florida
Sales Director
2008
Led a cohesive team of sales professionals managing accounts that billed $50 million per year. Drove the team to
meet new sales objectives (new business) and maintain billed revenue objectives (retention of existing business).
Initiated regular strategy sessions to discuss potential opportunities, conduct brainstorming sessions, and lay out
strategies to build better relationships, leverage our strengths, work on our weaknesses, drive higher sales with more
efficiency, and defeat the competition. Implemented information-sharing systems that helped sellers reduce internal
negotiating time based on past precedents. Personally met with “C” level executives at the largest client companies.
• The team ended the year at 115 percent of new sales revenue objectives (illustrated below), ranking number two
in the company for all sales directors in the premier client group in a three-state region (despite the depressed
economy). There were 18 teams of sales directors in the three-state region—only 6 of those teams met the corporate
goals for new sales revenue. The team increased monthly recurring billing to the corporation by about $900,000 in
new monthly sales over the course of the year.
• The team achieved 104 percent of billed revenue goals for the year—this was achieved with four sales
professionals instead of the five who were in place the previous year. The company achieved a 14 percent growth
over the prior year and saved $250,000 in salary and benefits.
Client Business Manager
2003 to 2008
Began tenure with BellSouth Business Services as a strategic account leader, in charge of handling the Florida Power
& Light account, the largest commercial account in Florida that accounted for 10 percent of BellSouth's total non-
government business in that state. BellSouth was acquired by AT&T in December 2006, and carried on the same
duties under this new administration. Coordinated collaboration meetings to ensure better communication during a
disaster (see key accomplishment summary entitled, "Cut Power Restoration Scenarios from Days to Hours with
Effective Partnering").
• Ended FY2005 ranked number 9 out of 384 sales professionals in a nine-state region; this represented 154
percent of plan for the year. Received the Pinnacle Club award and a reward trip to San Diego.
• Named to BellSouth’s “Florida’s Finest” in 2006 as a top sales performer and was awarded a trip to Key West.
• Just after the merger, one of BellSouth's client accounts expressed concern over its relationship with the new
company. This client company had previously worked with both BellSouth and AT&T representatives, and specifically
requested that my team serve as its representative instead of the existing AT&T team. This account had grown from
$10 million to $20 million per year during my tenure.
• Ended FY2007 with 118 percent of corporate billed revenue goals, ranking number 3 out of 102 sales
professionals in the three-state region. Recipient of AT&T’s Circle of Excellence Award and a trip to Cancun.
• Also achieved 192 percent of new revenue goals in FY2007. This was accomplished in the first year after the
merger while learning an entirely new product set and new company processes.
• Promoted to sales director in March 2008 after being ranked as the top sales professional in the premier client
group for a three-state region, with new sales revenues of 330 percent of corporate objective for Q1 2008.
• Named to the AT&T “Big Dog Club” for having a single month over 300 percent of new sales revenue goals.
Senior Sales Executive
2001 to 2003
Recruited by Bellsouth’s area vice president to manage key media, financial, and law accounts in the Miami area.
Clients included The Miami Herald, local affiliates for CBS, ABC, and Fox television networks, Greenberg Traurig and
Shutts & Bowen law offices, and several regional banks such as City National Bank. In less than two years, was
promoted to client business manager position, handling the largest commercial BellSouth account in Florida.
• Closed a long-term contract for long-distance service on the first day BellSouth was granted regulatory
permission to provide these services. The client was thrilled to have only one service provider for local and long
distance; the contract was worth $216,000.
• Turned around a client who was changing to a competitor's services. Returned the client to the fold, securing a
long-term contract. This action yielded $1 million in total revenues (see key accomplishment summary entitled,
"Converted a 'Lost' Client into Long-Term Business Worth $1 Million").
Emergin Inc.
Boca Raton, Florida
Manager, Distribution & Business Development
2000 to 2001
Joined the company in the capacity of direct seller for the company's products and services. Promoted from direct
seller to reseller distribution manager after seven months. Directed the reseller distribution program for system
integrators who were interested in promoting and reselling the company's packaged software. Products included alarm
management and automated event notification solutions for business enterprises.
• Achieved the division's best quarter to date right after being named manager of reseller distribution programs.
• Spearheaded the effort to accumulate a funnel of sales opportunities that were forecasted to close in fiscal year
2001; sales were projected to more than double year-over-year revenue.
• Developed strategic business relationships; one such was a long-term partnership with SpectraLink. Some time
after my departure, the new VP of sales called and told me “That partnership saved this company.”
BellSouth Communications Systems
Fort Lauderdale. Florida
Senior Account Executive
1996 to 2000
Joined the company as an entry level account manager. Interviewed for two different positions, in direct competition
with 300 other people—received offers for both jobs. Managed a base of accounts that utilized PBX telephone
systems distributed through BellSouth. My ability to successfully partner with BellSouth employees that offered network
services to the same base of accounts led BellSouth to evaluate how account management was organized and helped
change the way it provided account management to clients. Was promoted to senior account executive after one
year, having reached 108 percent of corporate objectives for sales revenues.
• Achieved recognition for having sold more than $1 million in telecom equipment in one month to two clients.
• A major hospital requested a meeting with a BellSouth vice president so hospital leadership could voice their
dissatisfaction; the intent of this meeting was to “fire” BellSouth. This duty was delegated to me due to my experience
with other healthcare accounts. Overcame all the client's objections and turned the situation into a $140,000 sale,
with an additional $250,000 per year of recurring billed revenue (see key accomplishment summary entitled, "Saved a
$250,000 Annual Account from Switching to a Competitor").
Employment Prior to 1996
Served as president for a communication equipment and services business catering to the business sector. Consulted
with corporate communication personnel to ensure product offering growth. Developed and executed business and
marketing plans and programs. Provided ongoing training and communication support to the client base. Won a deal
to install a telephone system for Glendale Federal Bank, which turned into a long-term relationship as the primary
telecom equipment provider for Glendale Federal in all of South Florida. During this time, became a full-time student
and attended classes during evening hours.
Education/Professional Development
• Total Account Management—Holden International—2007.
• Target Account Selling—Siebel eBusiness—2006.
• Quantum Leap I and II Data Training—BellSouth Institute—2005.
• Presentation Skills—Mitterling & Associates—1999.
• Bachelor of Arts, Communication, Florida Atlantic University, Boca Raton, 1994.
Dean’s List and President’s List.
Honors and Awards
• Big Dog award, AT&T—2008.
• Number One Sales Executive, AT&T—Q1 2008.
• Circle of Excellence award, AT&T—2007.
• Florida’s Finest award, BellSouth—1999 and 2006.
• Pinnacle Club award, BellSouth—2005.
• Top 10 Seller, BellSouth—2005.
• BellSouth Long Distance, Day 1 Club award, BellSouth—2002.
Community Activities
• Board Member, Mallards Landing Homeowner’s Association.
• Current Board Nominee, National Alumni Association, Florida Atlantic University.
• Member, Owl Club—arranged financial assistance for student athletes at Florida Atlantic University.
Performance, Sales Force Development,Team Leadership/Motivation, Strategic Customer Satisfaction
Results-proven senior level executive with an exceptional track record for turnaround performance, driving revenue,
and generating new key accounts in the technology sector. Relentless in pursuit of sales excellence and committed to
providing the best service possible. Excellent ability to drive revenue through account development, long-term client
relationships, and powerful closing skills. Experienced in achieving turnaround and growth with a passion for
excellence. Exceptional leadership, team building, and communication skills coupled with insights into emerging
opportunities, trends, issues, and challenges. Expertise in formulating creative strategic plans and implementing
operational, marketing and vital business culture changes. Adaptable to small, independent companies as well as
operating units within a large corporate organization. A problem solver with the grass roots experience and essential
business savvy needed for any company to succeed in a dynamic, technology-driven environment.
Professional Experience
AT&T (formerly BellSouth Business Systems)
Sunrise, Florida
Sales Director
2008
Led a cohesive team of sales professionals managing accounts that billed $50 million per year. Drove the team to
meet new sales objectives (new business) and maintain billed revenue objectives (retention of existing business).
Initiated regular strategy sessions to discuss potential opportunities, conduct brainstorming sessions, and lay out
strategies to build better relationships, leverage our strengths, work on our weaknesses, drive higher sales with more
efficiency, and defeat the competition. Implemented information-sharing systems that helped sellers reduce internal
negotiating time based on past precedents. Personally met with “C” level executives at the largest client companies.
• The team ended the year at 115 percent of new sales revenue objectives (illustrated below), ranking number two
in the company for all sales directors in the premier client group in a three-state region (despite the depressed
economy). There were 18 teams of sales directors in the three-state region—only 6 of those teams met the corporate
goals for new sales revenue. The team increased monthly recurring billing to the corporation by about $900,000 in
new monthly sales over the course of the year.
• The team achieved 104 percent of billed revenue goals for the year—this was achieved with four sales
professionals instead of the five who were in place the previous year. The company achieved a 14 percent growth
over the prior year and saved $250,000 in salary and benefits.
Client Business Manager
2003 to 2008
Began tenure with BellSouth Business Services as a strategic account leader, in charge of handling the Florida Power
& Light account, the largest commercial account in Florida that accounted for 10 percent of BellSouth's total non-
government business in that state. BellSouth was acquired by AT&T in December 2006, and carried on the same
duties under this new administration. Coordinated collaboration meetings to ensure better communication during a
disaster (see key accomplishment summary entitled, "Cut Power Restoration Scenarios from Days to Hours with
Effective Partnering").
• Ended FY2005 ranked number 9 out of 384 sales professionals in a nine-state region; this represented 154
percent of plan for the year. Received the Pinnacle Club award and a reward trip to San Diego.
• Named to BellSouth’s “Florida’s Finest” in 2006 as a top sales performer and was awarded a trip to Key West.
• Just after the merger, one of BellSouth's client accounts expressed concern over its relationship with the new
company. This client company had previously worked with both BellSouth and AT&T representatives, and specifically
requested that my team serve as its representative instead of the existing AT&T team. This account had grown from
$10 million to $20 million per year during my tenure.
• Ended FY2007 with 118 percent of corporate billed revenue goals, ranking number 3 out of 102 sales
professionals in the three-state region. Recipient of AT&T’s Circle of Excellence Award and a trip to Cancun.
• Also achieved 192 percent of new revenue goals in FY2007. This was accomplished in the first year after the
merger while learning an entirely new product set and new company processes.
• Promoted to sales director in March 2008 after being ranked as the top sales professional in the premier client
group for a three-state region, with new sales revenues of 330 percent of corporate objective for Q1 2008.
• Named to the AT&T “Big Dog Club” for having a single month over 300 percent of new sales revenue goals.
Senior Sales Executive
2001 to 2003
Recruited by Bellsouth’s area vice president to manage key media, financial, and law accounts in the Miami area.
Clients included The Miami Herald, local affiliates for CBS, ABC, and Fox television networks, Greenberg Traurig and
Shutts & Bowen law offices, and several regional banks such as City National Bank. In less than two years, was
promoted to client business manager position, handling the largest commercial BellSouth account in Florida.
• Closed a long-term contract for long-distance service on the first day BellSouth was granted regulatory
permission to provide these services. The client was thrilled to have only one service provider for local and long
distance; the contract was worth $216,000.
• Turned around a client who was changing to a competitor's services. Returned the client to the fold, securing a
long-term contract. This action yielded $1 million in total revenues (see key accomplishment summary entitled,
"Converted a 'Lost' Client into Long-Term Business Worth $1 Million").
Emergin Inc.
Boca Raton, Florida
Manager, Distribution & Business Development
2000 to 2001
Joined the company in the capacity of direct seller for the company's products and services. Promoted from direct
seller to reseller distribution manager after seven months. Directed the reseller distribution program for system
integrators who were interested in promoting and reselling the company's packaged software. Products included alarm
management and automated event notification solutions for business enterprises.
• Achieved the division's best quarter to date right after being named manager of reseller distribution programs.
• Spearheaded the effort to accumulate a funnel of sales opportunities that were forecasted to close in fiscal year
2001; sales were projected to more than double year-over-year revenue.
• Developed strategic business relationships; one such was a long-term partnership with SpectraLink. Some time
after my departure, the new VP of sales called and told me “That partnership saved this company.”
BellSouth Communications Systems
Fort Lauderdale. Florida
Senior Account Executive
1996 to 2000
Joined the company as an entry level account manager. Interviewed for two different positions, in direct competition
with 300 other people—received offers for both jobs. Managed a base of accounts that utilized PBX telephone
systems distributed through BellSouth. My ability to successfully partner with BellSouth employees that offered network
services to the same base of accounts led BellSouth to evaluate how account management was organized and helped
change the way it provided account management to clients. Was promoted to senior account executive after one
year, having reached 108 percent of corporate objectives for sales revenues.
• Achieved recognition for having sold more than $1 million in telecom equipment in one month to two clients.
• A major hospital requested a meeting with a BellSouth vice president so hospital leadership could voice their
dissatisfaction; the intent of this meeting was to “fire” BellSouth. This duty was delegated to me due to my experience
with other healthcare accounts. Overcame all the client's objections and turned the situation into a $140,000 sale,
with an additional $250,000 per year of recurring billed revenue (see key accomplishment summary entitled, "Saved a
$250,000 Annual Account from Switching to a Competitor").
Employment Prior to 1996
Served as president for a communication equipment and services business catering to the business sector. Consulted
with corporate communication personnel to ensure product offering growth. Developed and executed business and
marketing plans and programs. Provided ongoing training and communication support to the client base. Won a deal
to install a telephone system for Glendale Federal Bank, which turned into a long-term relationship as the primary
telecom equipment provider for Glendale Federal in all of South Florida. During this time, became a full-time student
and attended classes during evening hours.
Education/Professional Development
• Total Account Management—Holden International—2007.
• Target Account Selling—Siebel eBusiness—2006.
• Quantum Leap I and II Data Training—BellSouth Institute—2005.
• Presentation Skills—Mitterling & Associates—1999.
• Bachelor of Arts, Communication, Florida Atlantic University, Boca Raton, 1994.
Dean’s List and President’s List.
Honors and Awards
• Big Dog award, AT&T—2008.
• Number One Sales Executive, AT&T—Q1 2008.
• Circle of Excellence award, AT&T—2007.
• Florida’s Finest award, BellSouth—1999 and 2006.
• Pinnacle Club award, BellSouth—2005.
• Top 10 Seller, BellSouth—2005.
• BellSouth Long Distance, Day 1 Club award, BellSouth—2002.
Community Activities
• Board Member, Mallards Landing Homeowner’s Association.
• Current Board Nominee, National Alumni Association, Florida Atlantic University.
• Member, Owl Club—arranged financial assistance for student athletes at Florida Atlantic University.
Sales Leadership, Business Development, Revenue Growth, Strategic Planning,
Turnaround Performance, Sales Force Development,
Team Leadership/Motivation, Strategic Customer Satisfaction.
Turnaround Performance, Sales Force Development,
Team Leadership/Motivation, Strategic Customer Satisfaction.
Professional Experience
AT&T (formerly BellSouth Business Systems)
Sunrise, Florida
Sales Director
2008
Sunrise, Florida
Sales Director
2008
Client Business Manager
2003 to 2008
2003 to 2008
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with Effective Partnering."
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Senior Sales Executive
2001 to 2003
2001 to 2003
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Emergin Inc.
Boca Raton, Florida
Manager, Distribution & Business Development
2000 to 2001
Boca Raton, Florida
Manager, Distribution & Business Development
2000 to 2001
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.
.
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BellSouth Communications Systems
Fort Lauderdale, Florida
Senior Account Executive
1996 to 2000
Fort Lauderdale, Florida
Senior Account Executive
1996 to 2000
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Employment Prior to 1996
Education/Professional Development
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Honors and Awards
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.
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Community Activities
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| 5101 Mallards Place Coconut Creek, FL 33073 Phone: (561) 706-5980 |